Privacy Policy

Privacy Policy

Introduction

Welcome to http://family-owned-auto-body-shop.collision-talk.com! We, the Family Owned Auto Body Shop (referred to as “we,” “us,” or “the Company”), take your privacy seriously. This comprehensive Privacy Policy explains how we handle and protect the personal information you share with us when you use our website, applications, services, and products. Our commitment to privacy is built on the foundation of various international data protection regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) from the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and Colorado Privacy Act (CPA) in the United States
  • Utah Consumer Privacy Act (UCPA), Connecticut Data Privacy and Security Act (CTDPA), Virginia Consumer Data Protection Act (VCDPA), and South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy covers all aspects of our online presence, including:

  1. Our official website at http://family-owned-auto-body-shop.collision-talk.com.
  2. Any mobile applications or software we offer.
  3. Online services and products accessible through our platform.
  4. Interactions between authorized users, our team, and the aforementioned digital assets.

Please note that this policy does not extend to third-party platforms, apps, or services you access through links on our site. These entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This policy outlines our practices when:

  1. You utilize our applications, services, or products as an authorized user.
  2. You visit our websites linked to this Privacy Policy.
  3. We communicate with you via email, calls, texts, or other messaging channels.

Personal Data Collection

We collect various types of personal information from users, which can include:

  1. Account Information: Details associated with your user account, such as username and password.
  2. Payment Information: Cardholder name, card number, expiration date, and security code for processing transactions.
  3. Financial Information: Bank account details or other financial records required for payments or refunds.
  4. Purchase Information: Items purchased, purchase frequency, and total transaction value.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app data to enhance user experience.
  6. Location Data: GPS coordinates and location services data to provide location-based services.
  7. Feedback: Comments, reviews, ratings, or survey responses you choose to share with us.
  8. Social Media Information: Publicly available data from social media platforms when you interact with our content or engage with our social media accounts.
  9. Product Information: Details about products you view, search for, or purchase on our sites.

We collect this data through various methods:

  • User input forms and profiles.
  • Automated technologies like cookies and tracking pixels.
  • Interactions with our customer support team.
  • Third parties who provide us with aggregated or de-identified data.

Cookies

We utilize cookies to enhance your browsing experience and gather analytics on website performance. Cookies can be categorized as:

  1. Strictly Necessary: Essential for navigation and functionality of the website.
  2. Preference: Remembering user preferences and settings.
  3. Analytics: Collecting aggregate data about visitors, including traffic sources and usage patterns.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once these purposes are met, we securely delete or anonymize the information.

Security Measures

To protect your personal data, we implement robust security measures:

  • Encryption: Ensuring secure transmission and storage of sensitive data.
  • Secure Third-Party Processing: Engaging trusted partners who adhere to strict privacy standards.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If we learn that a child has provided us with personal data, we will take steps to delete that information as quickly as possible.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Access: Request access to and confirm the use of your personal data.
  • Rectification: Have inaccuracies in your data corrected or updated.
  • Erasure/Right to be Forgotten: Ask for the deletion of your data where there is no valid reason to retain it.
  • Restriction: Limit the processing of your data under certain circumstances.
  • Portability: Receive a copy of your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific or all purposes.
  • Non-Discrimination: Be free from unfair treatment due to exercising your privacy rights.

To exercise these rights or file appeals/complaints, please contact our dedicated privacy team using the information provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website. We encourage you to review this policy periodically for the latest information.

Contact Information

For any inquiries, unsubscribe requests, or data-related questions, please contact us:

  • Email: [email protected]
  • Postal Mail: Family Owned Auto Body Shop, Privacy Team, [Address]